Frequently Asked Questions

 
What is SimCode ACLS™?
How do I use SimCode ACLS™?
How do I get an account?
What do I need to use SimCode ACLS™?
SimCode ACLS™ is perfect for my hospital! How do we get a group subscription?
SimCode ACLS™ sounds awesome! Can it get any better?
What kind of payments do you accept?
What is Paypal™?
How do I keep my subscription current?
How do I cancel my subscription?
How do I upgrade/downgrade my subscription?
I think I found a bug, how do I report it?
I have some suggestions. How can I get them to you?
How do I review my case performance?
How do I change my password?
How do I change my e-mail address?
I forgot my password! What do I do?
My password doesn't work. What do I do?
What is your privacy policy?
What are the Terms of Service?
Can I use SimCode ACLS™ for my institution's ACLS requirements?
Who is Transcension HealthCare?
Recommended Minimum Specifications



What is SimCode ACLS™?

SimCode ACLS™ is the world's most advanced online Advanced Cardiac Life Support (ACLS) simulator available. To read more about it, please see the About page.

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How do I use SimCode ACLS™?

Getting started with SimCode ACLS™ is easy! Just login to your account and go to the SimCode page. If you don't see anything, make sure you have Adobe Flash Player 10.0 installed. If you don't, you can get it here.

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How do I get an account?

You'll need to subscribe to the SimCode ACLS™ service to get an account. Just go to the Subscribe page and pick the service that best fits you. Once your payment is processed, your login information will be sent to you via e-mail.

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What do I need to use SimCode ACLS™?

All you need is a computer with an internet connection, and a web browser with Adobe Flash Player 9.0 installed (minimum, 10.0 is recommended for better performance). That's it! To be able to run the simulator at 100% speed, your computer will need to meet some recommended system requirements.

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SimCode ACLS™ is perfect for my hospital! How do we get a group subscription?

Just fill out this simple form and we'll get back to you as soon as we can!

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SimCode ACLS™ sounds awesome! Can it get any better?

Yes! SimCode ACLS™ is powered by Transcenion HealthCare, an innovative company dedicated to improving healthcare education. We are continually looking to improve SimCode ACLS™ so that it can prepare you even better for whatever real life may throw at you in the future.

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What kind of payments do you accept?

We accept major credit cards (Visa, MasterCard, Discover, American Express), bank payments as well as Paypal™ payments. All of our payments are processed by Paypal™. If you represent a hospital, group, or institution, we accept corporate checks and wire transfers as well.

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What is Paypal™?

Paypal™ is a world leader in secure online payments. We chose Paypal™ as our payment processor because of their expertise in financial security. By using them, you can be sure that your payments are safe and secure.

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How do I keep my subscription current?

If you subscribed as an individual user, your subscription is automatically renewed. Paypal™ will collect your payment at the beginning of the next period. If there are insufficient funds, Paypal™ will notify you.

If your subscription is part of a group (hospital or institution), please contact your supervisor to renew. If you would like to switch to an individual account, you can purchase a new subscription on the Subscribe page. *

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How do I cancel my subscription?

If you subscribe as an individual user and paid with a Paypal account, you can cancel your account by logging into your Paypal account and canceling it from there. If you did not pay with a Paypal account, please contact Customer Service via the support form to cancel your subscription. (There may be a delay between contacting customer service to cancel your subscription and the actual cancellation. However, cancellation requests will be honored based on the time the request is received in our system). Your account will still be active until the end of the current subscription period. *

*NOTE: Once your subscription ends, the case data you have accumulated will be removed. If you are switching your subscription from an individual to group subscription or vice versa, please contact us via the Support page so we can transfer your case data to your new account.

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How do I upgrade/downgrade my subscription?

You can upgrade or downgrade your individual subscription from your Account page after you login. Changes in your subscription will begin at the end of the current term.

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I think I found a bug, how do I report it?

We always welcome feedback! Although we continue to test SimCode ACLS™ extensively, there may be things that have been missed. You can send in your report via the support form with "Simulator" for the "Issue Category."

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I have some suggestions. How can I get them to you?

We appreciate all feedback, both positive and negative. You can send in your thoughts via the support form for us to review. You might even see your suggestions in future versions of SimCode ACLS™!

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How do I review my case performance?

After you login, go to the Stats page. You'll be able to review your performance for all completed cases there.

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How do I change my password?

You can change your password in the Account page after you login. Be sure to make it hard to guess and never give it to another person!

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How do I change my e-mail address?

You can change your e-mail address in the Account page after you login. Make sure you put in the correct e-mail address or else you may be missing important information from us about your SimCode ACLS™ account.

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I forgot my password! What do I do?

Everybody forgets passwords once in a while. Don't worry, you can have a new one sent to you by clicking here.

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My password doesn't work. What do I do?

You can get a new password by visiting this link. Be sure to enter the e-mail address that you signed up with (ask your supervisor if you are part of a group subscription, otherwise, it is the e-mail you used to pay through Paypal™).

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What is your privacy policy?

You can see our privacy policy here.

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What are the Terms of Service?

You can view our Terms of Service here.

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Can I use SimCode ACLS™ for my institution's ACLS requirements?

SimCode ACLS™ was designed to prepare people for real-life code situations. It was designed to be used on a regular basis so that users will be continuously competent. We feel that it is one of the best methods to maintain ACLS competency. However, you will need to check with your supervisor to see what your institution accepts for their ACLS requirements.

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Who is Transcension HealthCare?

Transcension HealthCare is an energetic company dedicated to transforming healthcare education through innovation. Want to hear more? You can read more about them here!

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Recommended Minimum Specifications

Adobe Flash Player

Version 10,0,22,87 or better

Will run on version 9.0 but may require more processing power.

Operating System / Browser

Microsoft XP or newer / Microsoft Internet Explorer 6 or 7, Firefox 1.x-3.x, AOL 9, Safari 3.x, or Opera 9.5

Mac OS X v10.4 or v10.5 / Firefox 2.x or 3.x, AOL for Mac OS X, Opera 9.5, or Safari 3.x

Red Hat Enterprise Linus (RHEL) 5, openSUSE® 11, Ubuntu 7.10 or later or 8.04 or later / Firefox 2.x or 3.x

Computer Hardware

Windows®
Intel Pentium 4 2.33 GHz or equivalent
128 MB RAM
64 MB VRAM
Dedicated GPU recommended for optimal simulation speed - will not work well on underpowered client terminals (e.g. WYSE)

Macintosh
PowerPC® G5 1.8 GHz
256 MB RAM
64 MB VRAM

Linux®
Intel Pentium 4 2.33 GHz or equivalent
512 MB RAM
64 MB VRAM

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SimCode ACLS™™ Screenshots
Can't find the answer to your question? Visit the Support page to contact us!